The short answer
- Phone: 1-888-779-2284 (BATH).
- We confirm one-day installation availability for your ZIP code.
- We ship walk-in tubs anywhere in the US and Canada for your own installer.
- Aging Safely Baths is BBB Accredited with an A+ rating and an authorized Ella’s Bubbles dealer since 2012.
- You talk with a specialist, not a script, and there is no obligation.
- We never sell your information.
How to reach us
There are three easy ways to get in touch, and you can use whichever feels most comfortable.
- Call 1-888-779-2284 (BATH). The fastest way to get answers. Many of our callers are adult children calling for a parent, and many are seniors calling for themselves. Either way, you will talk with someone who knows walk-in tubs, not a general call center.
- Email our team using the link above. Email works well if you want to send photos and measurements of the bathroom.
- Send the form at the bottom of this page, or use our quote request page. We will call you back to answer questions and confirm what is possible at your address.
If you are hard of hearing or prefer writing, email or the form is perfectly fine. Tell us how you would like us to reply, and we will use that method.
What happens when you contact us
We keep the first conversation short, friendly and useful. There is no sales script and no pressure. Here is what to expect.
- We listen first. We ask who will use the tub, what is hardest about bathing right now, and whether a cane, walker or wheelchair is part of daily life.
- We learn about the bathroom. Tub or shower size, where the faucet and drain are, how wide the bathroom door is, and whether the bathroom is on the first or second floor.
- We check your address. For installation, we confirm whether one-day installation by our factory-certified installers is available for your ZIP code. For delivery, we confirm freight to your address, including in Canada.
- We explain the options. Usually two or three tubs that fit, with the trade-offs of each in plain language, including the downsides.
- We put it in writing. When you are ready, we send a written quote that separates the tub, options, and installation or freight.
- You decide in your own time. Take the quote to your family, compare it with others, and call us back with questions.
What to have ready before you call
You do not need anything to call us. But if you have a few details handy, we can give you a much more specific answer on the first call.
- The length and width of the current tub or shower space.
- Which side the faucet and drain are on as you face the tub.
- The width of the bathroom door.
- The size of your water heater in gallons, from the label on the tank.
- The bather’s height, and whether they use a mobility aid.
- Any recommendations from a doctor, physical therapist or occupational therapist.
- Your ZIP or postal code.
Photos help even more. If you can, take a picture of the tub from the bathroom doorway, a close-up of the faucet wall, and the water heater label. Our measuring guide shows you exactly where to measure.
Who we help
Seniors planning ahead
Many of our customers call before anything has gone wrong. They have noticed that getting out of the tub takes more effort, or that they avoid baths altogether, and they want a solution while they can choose calmly. Planning ahead gives you the widest choice of models and the least disruption.
Adult children and family caregivers
If you are calling for a parent, we understand the mix of worry and responsibility that brings you here. We are glad to talk with you, with your parent, or with both of you together. We can also send quotes and product details to other family members who are sharing the decision.
Veterans
Veterans may qualify for help through the VA’s Home Improvements and Structural Alterations grant and other programs. We provide itemized quotes and product documentation for VA applications. See our grants and funding guide.
People recovering from surgery or a fall
If someone is coming home from the hospital or rehab, time matters. Tell us the discharge date, and we will tell you honestly what is possible in that time frame and what temporary options can bridge the gap.
Contractors and remodelers
We supply walk-in tubs, transfer tubs and roll-in showers for contractors installing accessible bathrooms, with spec sheets and delivery to the jobsite anywhere in the US and Canada.
Care homes, group homes and property managers
Facilities that need several accessible bathing solutions can work with us on consistent product choices, delivery schedules and documentation.
Canadian homeowners
We ship walk-in tubs anywhere in Canada for installation by a local licensed plumber. Ask about freight, brokerage and duty so the delivered cost is clear.
Source: AARP 2024 Home and Community Preferences Survey.
Show the numbers
| Statement | Share of adults 50+ |
|---|---|
| Want to stay in their current home | 75% |
| Want to stay in their community | 73% |
| Say they need a home that supports independent aging | 51% |
| Expect they will have to move | 44% |
Where we serve
One-day installation by factory-certified installers is available in many areas across the United States. Because installation coverage depends on your exact address, the quickest way to find out is to call or send your ZIP code. We will give you a straight yes or no.
DIY delivery is available everywhere in the United States and Canada. If installation is not available at your address, or you would rather use your own plumber, we drop-ship the tub to your door and send your installer the spec sheets and rough-in dimensions before it arrives. Learn more on our buy a walk-in tub online page.
Why families trust Aging Safely Baths
- BBB Accredited with an A+ rating.
- An authorized Ella’s Bubbles dealer since 2012, and a supplier of Hydro Dimensions, Meditub and Bestbath products, including Rane walk-in tubs, transfer baths and roll-in showers.
- Two ways to buy: one-day installation in many areas, or delivery anywhere in the US and Canada.
- Warranties in writing: manufacturer warranties, including Hydro Dimensions’ lifetime warranty on the tub, plus our own 1-year labor warranty on installed and supply-only orders.
- Plain, honest advice, including the downsides of walk-in tubs and when a shower is the better answer.
Our promise when you call
We know that calling a company about a walk-in tub can feel like inviting a sales pitch. It should not. When you contact us, we promise:
- No pressure. We will never push you to decide the same day.
- No misleading claims. We will not tell you Medicare covers a tub when it does not, and we will not invent “today only” prices.
- Straight answers about cost. Written, itemized quotes, with likely extra work explained up front.
- Honest recommendations. If a shower, a compact tub or a simpler model is the better fit, we will say so.
- Respect for your information. We use your details only to help with your request and never sell them.
Tips for a productive first conversation
- Invite the right people. If a spouse, sibling or the person who will use the tub wants to be part of the decision, include them on the call or share the quote with them.
- Say what worries you most. Is it getting out of the tub? The cost? The disruption? Knowing your biggest concern lets us focus on it.
- Ask about downsides. A good specialist will tell you about fill and drain time, hot water needs and door seal care without being asked, but ask anyway.
- Take notes. Write down the models suggested and why, so you can compare later.
- Ask for everything in writing. Model, options, labor or freight, warranty and any possible extra work.
Related sites and resources
Aging Safely Baths operates a small family of sites focused on safe, accessible bathing:
- Aging Safely Baths for our full product range.
- Showers4Less for shower kits, bases and wall systems shipped nationwide.
For independent information about falls and aging in place, these public resources are excellent starting points:
- The CDC’s published research on older adult falls and bathroom injuries.
- The National Council on Aging’s product reviews and benefits resources.
- The Eldercare Locator (1-800-677-1116) for local aging services in the U.S.
- The Public Health Agency of Canada’s seniors’ falls resources.
Walk-in tub basics before you call
If you are new to walk-in tubs, here is a five-minute primer so the conversation starts from the same page.
A walk-in tub is a bathtub with a watertight door in the side, a low threshold to step over, and a seat built in at about the height of a chair. You open the door, step in, sit down, close the door, and let the tub fill around you. When you finish, the tub drains before you open the door and stand up from the seat. The whole design removes the two hardest moves in a standard tub: climbing over a tall wall and lowering yourself to the floor.
Walk-in tubs come in several types:
| Type | Who it suits |
|---|---|
| Soaking tub | Most seniors who want a safe, deep, warm bath |
| Hydrotherapy tub | People with stiff joints or sore muscles who want massage jets |
| Bariatric or two-seat tub | Larger bathers, taller bathers and couples |
| Wheelchair transfer tub | Wheelchair users who slide across onto the seat |
| Compact tub | Small bathrooms, short alcoves and shower-stall conversions |
The features that matter most are the door, the threshold height, the seat, the grab bars, the drain speed and anti-scald protection. Jets, heated backrests and lighting are comfort upgrades.
The questions we answer every day
Some questions come up on almost every call. Here are the short answers, so you know what to expect.
“How long do I sit there while it fills?” It depends on your faucet flow, water pressure and the tub size. Fast-fill faucets help. Most people run the handheld shower on their shoulders while the tub fills so they stay warm.
“Will my water heater keep up?” Often, but not always. Walk-in tubs are deep. We check your heater size before recommending a tub, and our water heater guide has a calculator you can use yourself.
“Do walk-in tub doors leak?” Not when they are installed level and the gasket is kept clean. Leaks nearly always come from installation errors, which is why we use factory-certified installers and test the seal with a full fill.
“What does it cost?” Published national figures put most installed walk-in tubs between $3,500 and $10,000, with a $6,000 average, according to Fixr. Your quote depends on the model and your bathroom. See our cost guide.
“Does Medicare pay?” Original Medicare generally does not. Some Medicare Advantage plans, Medicaid waivers, VA grants and tax rules may help. See our funding guide.
“How long does installation take?” In many homes, one day once the tub arrives. See our installation guide.
Why the bathroom is where families start
When families call us, it is often because the bathroom has become the most worrying room in the house. The data supports that instinct. In the CDC’s study of bathroom injuries treated in U.S. emergency departments, the most common activities at the time of injury were bathing or showering, slipping, using the toilet and getting out of the tub or shower.
Source: CDC, MMWR 60(22), “Nonfatal Bathroom Injuries Among Persons Aged ≥15 Years — United States, 2008” (2011), Table 2.
Show the numbers
| Precipitating event | Share of injuries |
|---|---|
| Bathing or showering | 27.5% |
| Slipped | 17.3% |
| Using the toilet | 14.1% |
| Getting out of tub or shower | 9.8% |
| Loss of consciousness | 5.5% |
| Getting into tub or shower | 2.2% |
| Transferring from wheelchair or walker | 1.5% |
| Not specified | 16.7% |
A walk-in tub directly addresses bathing and getting out of the tub. Grab bars, a comfort-height toilet and good lighting address much of the rest. We can talk through all of it on the same call.
A note for family caregivers
If you are the person who helps a parent or spouse bathe, you are carrying a lot. Bathing assistance is physically demanding and emotionally delicate, and many caregivers tell us it is the part of the day they dread most. When you call, tell us about your role too: whether you help with every bath, how much lifting is involved, and what worries you most. A tub with an outward-swinging door, grab bars on both sides and a handheld shower on a long hose can make bath time easier and safer for both of you. Sometimes the best recommendation is the one that protects the caregiver’s back as well as the bather’s balance.
After the sale: service and warranty support
Contacting us does not stop after installation or delivery. If you ever notice a drip at the door, a jet that will not start, or a drain that seems slow, call the same number. We will help you sort out whether it is a simple adjustment, a warranty matter for the manufacturer, or something covered by our 1-year labor warranty. Keep your invoice, warranty papers and the tub’s model and serial number together so we can help quickly.
How to vet any walk-in tub company
Whether you choose us or someone else, these questions separate trustworthy dealers from high-pressure ones.
- Do they carry more than one brand? A single-brand company can only recommend its own tubs, whether they fit you or not.
- Do they give written, itemized quotes? One lump sum makes comparison impossible.
- Who installs the tub? Ask whether installers are trained or certified by the manufacturer.
- What is the warranty on the tub, and on labor? Get both in writing.
- Do they explain the downsides? Fill and drain time, hot water needs and door seal care should come up without you asking.
- Do they pressure you to decide today? A fair price does not expire at the end of a sales visit.
- What do independent sources say? Check their Better Business Bureau profile and reviews.
- Will they sell you a tub without installation? Flexibility is a sign the company is focused on your needs rather than its schedule.
Talking with a parent about a walk-in tub
Adult children often tell us the hardest part is not choosing a tub. It is starting the conversation. A few approaches help.
- Start with their goals. “You’ve said you want to stay in this house. What would make that easier?” opens a better conversation than “You need a walk-in tub.”
- Ask what feels hard. Many parents will admit that getting out of the tub is difficult, even if they would not bring it up themselves.
- Talk about independence. A walk-in tub means bathing privately, on their own schedule, without asking for help.
- Offer choices, not decisions. Let them choose between two or three tubs, colors or features.
- Bring in a neutral voice. A doctor, therapist or a specialist like us can explain options without it feeling like a family argument.
- Be patient. Some people need a few conversations. That is normal.
When you are ready, we are glad to speak with your parent directly, with you on the line or not, whichever they prefer.
From first call to first bath
Most families are surprised by how simple the process is. A typical path looks like this: you call or send the form; we talk through needs and the bathroom; we confirm measurements, often from photos; you receive a written quote; you place the order when ready; the tub is delivered or installed, usually in one day once it arrives; and you take your first safe, comfortable bath. We give you a realistic delivery estimate with your quote so you can plan around family visits, medical appointments or a hospital discharge.
Bathroom safety beyond the tub
When you call, it is worth asking about the rest of the bathroom too. The CDC’s bathroom injury research found that the share of injuries linked to getting on and off the toilet grew with age, reaching about 37% among adults 85 and older. A few small changes, often done at the same time as a walk-in tub, cover most of the room:
- A grab bar beside the toilet, anchored into studs.
- A comfort-height toilet or raised seat.
- A grab bar outside the tub for the step onto the bathroom floor.
- Slip-resistant flooring or rubber-backed mats.
- Brighter lighting and a motion-activated night-light.
- Lever-style faucet handles for arthritic hands.
Our senior bathroom safety upgrades guide covers each one. We are happy to talk through any of them on the same call, even if you are not ready for a tub yet.
Calling for someone who lives far away
If your parent lives in another city, state or province, you can still manage the whole project by phone and email. Ask a neighbor, local relative or the plumber who will install the tub to send photos and measurements. We can speak with you and your parent together, send the written quote to everyone involved, and coordinate delivery with whoever will be at the house. For DIY orders, we send the spec sheets directly to the installer so the local work is ready before the tub arrives.
What we do with your message
When your message arrives, a specialist reads it, looks up whether one-day installation is available at your ZIP code, and calls you back at the number you gave. If you asked for email, we reply by email instead. We keep notes on your bathroom and preferences so you never have to repeat yourself on a second call, and we use your information only to help with your request. We do not sell or rent contact details to anyone, and you will not be added to a stream of marketing calls because you asked a question. If you decide a walk-in tub is not right for you, that is a perfectly good outcome too; we would rather you make the right choice than a fast one.
Best times to reach us
Most families find the quickest route is simply to call. If lines are busy or you reach us after hours, leave a message with your name, number and ZIP code, or send the form, and a specialist will call you back. For anything urgent, such as a hospital discharge date, say so in your message so we can prioritize it.
When bathing already feels unsafe
If someone in your home has already fallen in the bathroom, or you are worried they will, here are a few things you can do today while you plan a longer-term solution:
- Put a rubber-backed, non-slip mat inside and outside the tub.
- Use a sturdy tub transfer bench or shower chair so bathing can happen seated.
- Add a handheld shower head, which many people can install without tools.
- Keep a phone or medical alert device within reach of the bathroom.
- Leave a night-light on in the bathroom and hallway.
- Avoid bathing alone in the home until a safer setup is in place, if possible.
None of these replaces a walk-in tub or accessible shower, but together they reduce risk while you decide. Then call us, and we will help you plan the permanent solution at a pace that works for your family.
Frequently asked questions
What is the phone number for Aging Safely Baths?
Call 1-888-779-2284 (BATH) to speak with a walk-in tub specialist.
Do you offer walk-in tub installation near me?
One-day installation by factory-certified installers is available in many areas across the United States. Call or send your ZIP code and we will confirm availability for your address. Everywhere else in the US and Canada, we ship the tub to your door.
Do you do in-home sales visits?
Most families find they can get everything they need by phone, photos and email, without a long in-home presentation. When installation is scheduled, our installers confirm measurements and conditions as part of the process.
Can I contact you on behalf of my parent?
Yes. Many of our callers are adult children. We are happy to speak with you, your parent or both, and to send quotes to other family members sharing the decision.
Will I be pressured to buy?
No. We give you honest recommendations and a written quote, and you decide in your own time. We never use same-day pressure offers.
Do you work with contractors and care facilities?
Yes. We supply walk-in tubs, transfer tubs and roll-in showers to contractors, remodelers, care homes and property managers, with delivery to the jobsite in the US and Canada.
Do you ship to Canada?
Yes. We ship walk-in tubs anywhere in Canada for installation by a local licensed plumber. Ask about freight, brokerage and duty costs with your quote.
What information should I have ready when I call?
Helpful details include the tub or shower size, faucet and drain side, bathroom door width, water heater size, the bather’s height and mobility aids, and your ZIP or postal code. Photos help too, but you can call without any of it.